Overview
This article explains how to add a new agent to the help desk so they can start handling tickets.
Steps
Sign in as an administrator or user with agent management permissions.
Navigate to the Agents or Users section.
Select Add New Agent.
Enter the agent’s basic details, such as name and email address.
Assign an initial role or permission level.
Save the changes and send an invitation if required.
Notes
New agents may need to activate their account via email.
Permissions can be adjusted later if needed.
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